We like to keep it simple and not tie you in, so all our contracts run for 30-days before rolling in to the next 30 day period. This will continue until notice is provided to cease the service.
All prices quoted include VAT at 20%. Invoices are issued on the 5th working day of each month and payment is to be made by Direct Debit. Invoices will be sent via email or available through our secure portal. Paper bills can be made available at an administration charge of £1 per month. For accounts without direct debit arrangement a £2.50 per month charge will be applied to the account.
Your broadband line will be dedicated to you and not shared with other residents, so it will only be affected by your traffic. What’s more, we add a protective shield to all our broadband to protect the users from phishing attempts, hijack sites and suspicious activity. You should still have anti-virus on your devices, but your broadband is as safe as we can possibly make it!
We appreciate that sometimes it is necessary to work with families and those who hold power of attorney. To ensure legitimate contact we set up our accounts with a minimum of three steps of authentication to ensure we are helping the right people.
No. You can use the answerphones and handsets that you are used to.
Yes absolutely. Our lines support caller display so as long as you have a handset that supports this, you will have no problem using it. Please note the BT 1471 service is not supported.
Yes of course. You can attach or use an answer machine that is compatible with your handset, in order to record missed calls. Please note, the BT 1571 network answering machine is not supported.
Eurolink broadband does not include an email address as we find most people prefer to use their Google or iCloud emails.
If you currently have an email provided by BT, or another provider ,and you want to keep it make contact with them as you’ll find BT will allow you to keep your email by opting for their Premium Mail Service which has a small monthly charge. This will keep your email working and keep your email address the same.
Alternatively, if you’re not too attached to your email address, you can change over to any alternative free mail provider such as Gmail for example.